Frequently asked questions

Here you will find answers to some of the most common questions we get asked about MISRA and MISRA activities.

MISRA webstore and on-line purchasing

I need a receipt, where is it?

All purchases made at the webstore will receive a receipt. Please note this typically takes 4 to 5 weeks from the date of your purchase. The procedure is that you pay for your purchases initially to WorldPay (who handle the payment processing) and then WorldPay remit the funds to MIRA Ltd approximately 4 to 5 weeks later. Once these funds have been credited into MIRA's bank account, MIRA will issue you with a receipt. We apologize in advance for any inconvenience caused by this processing time which is due to circumstances outside our control and appreciate your patience. We would ask that you do not contact us for copies of receipts unless you have not received it 8 weeks after placing your order.

What are the delivery times?

As all orders placed at the webstore, both hardcopy and PDF, will be reviewed prior to dispatch, you should allow 3 to 5 working days from placing your order for the dispatch email to be sent.

If you order hardcopy documents, they will be dispatched by first class post (UK) or express airmail (otherwise) and you should allow the normal delivery times for these services. Please make sure that the address you supply for delivery is correct and complete to facilitate delivery of your order. We also recommend you provide a daytime contact number so that the delivery service can contact you to arrange for delivery if necessary.

If you order PDF documents, your dispatch email contains a link for you to download your document. Please note that these PDFs are not available by any other means. The link in the email is the only way to get access to your document.

If you order hardcopy and PDF documents in the same order, the PDF will be made available at the same time as your hardcopy is dispatched. Therefore if speed of delivery of the PDF is important, we recommend you place separate orders for hardcopy and PDF.

I just made a purchase from the web store, where are my documents?

When you place your order, you will receive a confirmation from the secure shopping cart service that your order has been entered, and a confirmation from the payment service (WorldPay) that your payment has been processed.

When your order is dispatched, you will receive an email from "MISRA order processing" (misra (at) misra (dot) org (dot) uk) that informs you that your order has been processed. Please ensure that if you are using a junk mail filter that you can receive messages from this address.

Do I have to use the web store?

If you prefer not to use the web store, you can still purchase directly from MIRA using a credit card, cheque in Pounds Sterling or company Purchase Order (subject to credit check) but we regret that there is a minimum transaction of GBP 100 + VAT for such purchases and "web only" pricing of PDF documents does not apply.

How can I purchase MISRA documents?

All orders for individual copies of MISRA documents are handled through the MISRA web store. You can pay for your purchase with a credit card or debit card through a secure transaction facility, and the document will be shipped or available for download typically within 3-5 working days. You will receive email confirmation of the dispatch or availability of your order.

Please note, all orders are subject to verification by the MISRA administration, hence the 3-5 days.